Watson answers every channel, and knows every customer.
WhatsApp, Facebook Messenger, Instagram DMs, and the phone, all answered by the same Watson at once. And because it keeps one memory, someone who messaged on Instagram is recognised the moment they call, no repeating, no starting over.
You open this Saturday?
How much for a facial?
Any slots this week?
Missed call, 11:42pm
Answered by Watson
Same brain, every channel
One shared memory
Aisyah, returning customer
Recognised on every channel
Your customer never has to start over.
WhatsApp, Messenger, Instagram, or a phone call: every conversation lands with the same Watson, carrying one shared memory, so your customer never repeats themselves. They can move between channels whenever they like. Watson won't move them.
Aisyah
Recognised across channels
Aisyah switched channels three times. Watson never lost the thread.
WhatsApp, Messenger, Instagram, and the phone today. TikTok is on the way.
Your customers use every channel. Watson answers every one.
One asks on Instagram, another calls, a third messages WhatsApp at midnight. A person can watch one at a time. Watson watches them all, so none go unanswered.
One person
Watson
4 channels · 0 queues · 24/7
Every channel, answered.
Be everywhere your customers are.
Every channel is one job of Watson's Front Desk, the role that answers, books, and reminds wherever your customers reach you, 24/7.
See the full Front Desk role