Watson™
Book a demo
Get foundWatson Marketing
Social media postsA post every daySEO and blog articlesFound on GoogleGoogle Maps rankingsStreet by streetBusiness Profile checkFix your listingAI answersNamed by ChatGPTCompetitor trackingWho ranks above youWebsite builderKept up to date
Answer and bookFront Desk
AI phone receptionistEvery call answeredChat repliesWhatsApp, IG, MessengerTeam inboxOnly what needs youOnline bookingServices, staff, roomsWhatsApp bookingBook in the chatRemindersFewer no-showsWaitlistGaps filled again
Get paidCashier
Booking depositsTaken at bookingPayment linksFPX and e-wallets
Bring them backPromotions · Digital Sales
WhatsApp broadcastsApproved by youGoogle reviewsAsked after visitsLeads pipelineEvery enquiry trackedCustomer CRMOne record each
Run the businessBusiness Advisor
Teach WatsonWhat Watson knowsBusiness profileHours and pricesTeam accessWho sees whatLanguagesEN, BM, 中文, TamilGoogle Calendar syncCalendars in step
Monthly leakCalls nobody answeredMessages after closingNo-shows nobody chased Business Vitality CheckWhere are you losing customers?Start the check
By business
Clinics and GPsPatients book, queue and payDental clinicsChairs stay fullAesthetic clinicsConsultations from InstagramPhysiotherapy and rehabTreatment plans on trackChiropractorsRegulars rebookWellness centresPackages and membershipsSpasRooms and therapists filledHospitalsRoutine questions answeredReal estate developersGallery visits booked

Something else? Watson works for any business that takes enquiries and bookings. Talk to us · All solutions

LearnBlogGuides for Malaysian businessesWhy WatsonWhy businesses choose WatsonWatson or a marketing agencyHow the two compare
CompanyCareersRoles we're hiring forContactWhatsApp, email, our officeSecurity and PDPAHow data is kept safe
See how your business is doing
Monthly leakCalls nobody answeredMessages after closingNo-shows nobody chased Business Vitality CheckWhere are you losing customers?Start the check
EnglishBahasa Malaysia中文

An AI front desk that answers every call and message, 24 hours a day.

Watson answers phone calls, WhatsApp, Instagram and Messenger the moment they come in, in your customer's language. It books the appointment, sends reminders and fills cancelled slots from your waitlist.

Book a demoSee how it works →

Example · one night at a clinic in Petaling Jaya

Calls and chats

Calls, WhatsApp, Instagram and Messenger, all answered by Watson.

Calls, WhatsApp, Instagram and Messenger are answered at the same time, from the answers your team approved. Each reply stays on the channel the customer chose.

  • Phone callDo you have anything Saturday?
  • WhatsAppBerapa harga facial?
  • InstagramCan I book for my mum too?
  • MessengerWhere do I park?
W
Watson4 conversations, answered together
  • Saturday 3:00 PM is open. Shall I book it?Answered
  • Facial 60 minit, RM 180. Nak saya tempah?Answered
  • Of course. Two facials, side by side?Answered
  • Free parking at the back, level B1.Answered
AI phone receptionist Chat replies Missed-call text-back Answers in five languages
After hours

Appointments booked after hours, while you're closed.

At 9:12 PM a new customer asks if you're open on Saturday. Watson replies in seconds, books a 2:00 PM slot, takes the deposit and sets the reminder.

  • Booked: Saturday, 2:00 PM
  • Deposit paid: RM 50
  • Reminder set for Friday
GGlow Cliniconline
  1. Hi, are you open this Saturday? 🙏
  2. We are! Saturday 9 AM to 6 PM. Would you like me to book you in?
  3. Yes, something in the afternoon?
  4. 2:00 PM is open. A RM 50 deposit confirms it:
  5. Pay RM 50 deposit · FPX
  6. Done ✅
  7. Received ✅ You're booked for Saturday, 2:00 PM. I'll remind you the day before.
Team inbox

One team inbox for every WhatsApp, Instagram and Messenger chat.

Every WhatsApp, Instagram and Messenger thread sits in one place. Watson replies to the routine ones and flags the chats that need a person. When you reply, Watson stops replying in that chat.

Needs you1Watson replying12Booked today9
MMei LingInstagramAsked for a refund outside your policyNeeds you
AAisyahWhatsAppMoving Thursday to FridayWatson replying
RRajMessengerBooked: hair colour, Saturday 11:00 AMBooked
JJasonWhatsAppAsked about prices and parkingAnswered
YouI can do a one-time exception for you, Mei Ling.Watson stops replying in this chat
Team inbox
Booking

Appointment booking in the chat or on your booking page.

Watson books inside the conversation. Your booking page lets people pick a time themselves. Both check live availability, so nobody is double-booked.

SaturdayLive · 3 staff
10 AM11 AM12 PM1 PM2 PM3 PM
Nadia
FacialWhatsApp
Brow tintPhone call
Hui Min
Hair colourMessenger
Blow-dryBooking page
Priya
ManicureBooking page
PedicureInstagram
Massage, 90 minWhatsApp
Booked by Watson today Already booked
WhatsApp booking Online booking Booking page Staff selection
Reminders

Appointment reminders customers confirm with one reply.

Watson reminds each customer 24 hours and 2 hours before, in the chat they booked in. They confirm, or ask to move it, right there.

Saturday · ProFlex Physio

10:00 AMDaniel K.AssessmentCan I come later in the day instead?Reminder sentMoved to 4:00 PM
11:30 AMMei LingFollow-upReminder sentNo reply · follow up ready
2:00 PMAisha R.Physiotherapy1Reminder sentConfirmed
Reminders and no-shows
Waitlist

Cancelled appointments, filled from your waitlist.

When a slot opens, Watson matches it to the people waiting for that service and time, offers it, and confirms it on the live calendar.

New openingSaturday · 2:00 PM

Scaling · 45 min
Bangsar branch · Dr Lim

  • Same service
  • Bangsar
  • Saturday PM
  • Eligible staff
AAmiraScaling · Bangsar · Saturday after 1 PMAll booking rules matchOffer next
WWei JieScaling · Bangsar · Weekdays after 4 PMTime preference does not matchKeep waiting
PPriyaScaling · Any Saturday · PJ branchBranch preference needs reviewReview
Waitlist
Check-in and queue

Check-in and queue management for bookings and walk‑ins.

Check in a booked arrival or register a walk-in, place them in the queue and call the next turn. A waiting-room screen shows the ticket and the room.

Now callingA014Room 2
  • A015Farah10:30 bookingBooked
  • A016DanielWalked inWalk-in
  • A017Kavitha10:45 bookingBooked
Reception and queue
Every Front Desk page

Every Front Desk feature.

AI phone receptionistEvery call answeredChat repliesWhatsApp, Instagram, MessengerTeam inboxOnly what needs youCall transcriptsEvery call, written downMissed-call text-backA missed call gets a messageOnline bookingServices, staff, roomsWhatsApp bookingBook in the chatBooking pageYour own linkStaff selectionThe person they wantService menuWhat you offer, and for how longReminders and no-showsFewer empty slotsWaitlistGaps filled again
Questions

Questions about Watson's AI front desk.

Watson answers from your business profile and service menu, and it doesn't invent prices. Anything it doesn't know goes to your team.

Both. Watson answers inbound calls in a natural voice and handles WhatsApp, Instagram and Messenger the same way.

It hands the conversation to your team with the details, so nothing gets dropped.

Any time. Every chat sits in one inbox. When you step in, Watson goes quiet, and it picks back up when you hand the conversation back.

No. Watson checks live availability before it books and prevents double bookings across your team.

Yes. Watson knows your team and books against each person's own calendar.

Front Desk

See Watson answer and book for your business.

A short demo with your own services, staff and hours.

Book a demoSee the AI phone receptionist →