Centralise operating facts
Keep hours, addresses, contact routes, languages and booking links in one owner-controlled business information hub.
One business information hub for every customer conversation.
Keep your approved hours, branches, addresses, contact routes, languages and booking links together. Watson can use the applicable information across connected customer workflows while your team keeps ownership and review visible.
Profile complete86%
Business profile
Saturday hoursEditing
9:00 AM - 5:00 PM
Available to connected workflows
Available
Available
Messenger
Available
Phone
Available
External listings
Approved business facts
One owner-controlled source
Separate shared and branch details
Reuse company-wide information while preserving the hours, location and customer routes that differ by branch.
Review information before it drifts
Give important fields a source, owner and review date so changes do not depend on one person's memory.
How it worksConnected workflows use the current valueWhatsApp
AvailableInstagram
Available
Update a business fact. Keep customer workflows aligned.
Change an approved operating detail, make it available to the applicable workflows and let the next customer continue with current business information.
One approved change · four uses
The owner updatesSaturday hours
Closed9:00 AM - 5:00 PM
Saved as the current approved value
Messenger
AvailablePhone
AvailableOne source, used where configured
A customer asks about SaturdayAre you open this Saturday?
Yes, we're open Saturday 9:00 AM to 5:00 PM. Want me to book you in?
When information is missing or unsuitable
Use a configured fallback or staff handover rather than turning a missing profile field into a business answer. The completeness view helps owners find and close important gaps.
Inside the Business Profile
Every operating fact has a place, an owner and a review state.
The Business Profile is more than a list of fields. It shows which facts are shared, which belong to a branch, where the current value came from and which connected workflows can use it.
Business information hub
Klinik Sentosa
Selected branch
Bangsar · Main clinic
Opening hours
Monday – Friday
8:30 AM – 7:00 PM
Saturday
9:00 AM – 5:00 PM
Sunday
Closed
Upcoming exception
31 Aug · Merdeka Day · 9:00 AM – 1:00 PM
Source
Owner-approved operating schedule
Profile owner
Nur Aina · Operations
Last approved
20 Aug 2026
Review due
20 Nov 2026
Branch-specific valueReview opening hours
Why it matters
A current business fact is more useful than four copied answers.
Hours, locations and contact routes change. A central profile gives the team one place to own those operating facts, see where they are used and review them before an old detail keeps travelling through customer conversations.
Approved business factWhere it supports the journey
Saturday hours
9:00 AM - 5:00 PM
Saturday replies and valid booking hours
Location
Klinik Sentosa · Bangsar
Directions in messages and staff handovers
Languages
EN · BM · 中文
Available language routes and customer prompts
One governed sourceReview before details drift
The connected business context
The profile supplies the facts. The wider product turns them into a customer journey.
Customers use operating information to decide what to ask, where to go, who to see and how to book. Watson connects the applicable profile details to the other product areas needed to complete that journey.
01
Define the business around the profile
Keep structured operating facts separate from detailed services, staff rules and reusable answers.
Service Menu & Price List
Holds current service names, descriptions, durations, prices and configured booking requirements.
Staff Selection
Defines the people, roles, eligible services and availability rules behind customer choices.
Teach Watson
Adds approved explanatory answers around the structured facts and logs uncovered questions for review.
02
Use current information at the entry point
Make the applicable branch, hours and contact context available when a customer starts a conversation.
AI Auto Reply
Uses approved business context around routine Instagram, Messenger and WhatsApp enquiries.
AI Receptionist
Uses applicable location, hours and contact information during administrative phone conversations.
Multilingual AI
Supports available customer languages while keeping the underlying operating facts aligned.
03
Keep customer and staff context close
Combine general business facts with the specific customer journey without mixing the two sources together.
Customer CRM
Adds customer-specific operational history and preferences to the applicable business context.
Omnichannel Inbox
Shows staff the customer conversation, selected branch and handover reason in one workspace.
Lead Management
Keeps the enquiry source, requested service and next action visible as the conversation progresses.
04
Turn the facts into a valid next step
Move from location, hours and service context into a supported booking route.
Appointment Scheduling
Combines opening hours with service, staff, branch and live availability rules.
WhatsApp Booking
Continues a practical business question into a supported booking conversation on WhatsApp.
Online Booking Page
Presents the applicable branch, service, practitioner and available time in a self-serve flow.
Best fit
Built for teams whose business details change across branches, channels or shifts.
A central business profile is most valuable when customers ask the same practical questions in several places and staff need a reliable source for the current answer.
Multi-branch teams
Share company-wide facts while keeping branch addresses, hours, languages and booking links clearly separated.
Clinics & GPs
Keep routine administrative details current while symptoms, urgency and care decisions stay with qualified professionals.
Dental
Give front desks one source for locations, opening hours, contact routes and available administrative languages.
Wellness centres
Keep practical branch, language, contact and booking details aligned around repeat customer enquiries.
Hospitals
Organise approved administrative location and contact information while governed clinical systems remain separate.
Also useful for appointment-led businesses
FAQ
Business information hub questions, answered.
Give every connected workflow the same current business facts.
Book a tailored walkthrough of profile sections, branch overrides, owners, review dates, workflow coverage and staff handover.
See the full Control layer