Centralise approved answers
Keep practical business information organised by topic, owner and status instead of scattering it across messages, documents and individual memory.
AI knowledge base built from answers your business approves.
Train Watson on approved services, prices, opening hours, policies and routine answers. When the available knowledge is missing or unsuitable, Watson can hand over and log the gap instead of fabricating a business answer.
A question it hadn't seenWhatsApp · 9:41 PM
“Is treatment claimable under company insurance?”
Checking with youTeach Watson
Yes, we're on the AIA and Great Eastern panels. Send your card and I'll verify before your visit.
InsuranceSave & sync
Knowledge baseSynced
On the AIA & Great Eastern panels.
used 132× this month
WAMIGCall
Turn unknowns into a queue
Log uncovered customer questions for human follow-up and decide which recurring gaps deserve a reusable answer.
Review before information drifts
Give important prices, policies, services and operating details a visible source, update history and next review date.
How it worksTeam notified · logged for youused 132× this month
Unknown question in. Approved answer out.
Watson uses the applicable approved knowledge. If a question is not covered, the workflow can acknowledge it, notify the team and turn the missing answer into a reviewable knowledge item.
01
A new question comes in
A customer asks something Watson hasn't seen before.
02
It hands over the unknown
Watson tells the customer the team will check and logs the missing answer for review.
03
You approve the answer
Write the business answer, add its category and source, then publish it to the applicable workflows.
Watson to the customer
“Good question. Let me check with the team and come back to you shortly.”
Now answered everywhere
“Yes, we're on the AIA and Great Eastern panels. Send your card and I'll verify before your visit.”
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Inside the knowledge base
Every useful answer needs an owner, a source and a review state.
Training Watson is not a one-time upload. The knowledge base gives the team a controlled place to approve what Watson may use, see where it is available and revisit information when the business changes.
Knowledge workspace
Klinik Sentosa
Search approved business knowledge
Approved answer
PublishedWhich insurance panels does Klinik Sentosa accept?
Customer-facing answer
We are currently on the AIA and Great Eastern panels. Send your card details and the team will verify eligibility before the appointment.
Source
Owner-approved panel list
Knowledge owner
Nur Aina · Operations
Last approved
24 Jun 2026
Review due
24 Sep 2026
Insurance panelsReview published answer
Why it matters
Trust comes from control, not confidence.
A confident answer can still be wrong. Watson's business knowledge base gives owners a place to approve information, close known gaps, review changes and keep sensitive or unsupported questions on a human path.
Ungrounded automation
Responds beyond approved information
Blends current and outdated details
The team discovers the mistake later
What you getA made-up answer
Watson
Uses applicable approved business knowledge
Hands over unknown or sensitive questions
Keeps owners in the update loop
Owned · sourced · reviewable
What you getThe right answer
The connected answer
The knowledge base is the source. The rest of Watson turns answers into action.
Customers rarely ask a question for its own sake. They want to choose a service, find a valid time, understand a policy or reach a person. Watson connects approved business knowledge to those wider journeys.
01
Define the business facts
Keep the operating information behind routine customer answers clear and owned.
02
Meet the question where it starts
Use the applicable approved knowledge in the customer's supported entry point.
03
Keep context and people close
Separate general business knowledge from customer context and preserve a human route for exceptions.
04
Turn the answer into the next step
Move from approved information into a valid booking, payment or continued conversation.
Best fit
Built for teams that answer the same important questions every day.
A business knowledge base is most valuable where prices, services, policies, staff details and operating information need to stay consistent across a busy customer-facing team.
Clinics & GPs
Keep routine administrative information available while symptoms and care decisions stay with qualified professionals.
Dental
Control approved answers about visit types, practitioners, prices, panels and booking requirements.
Physiotherapy
Keep practical service, practitioner and appointment information consistent around repeat enquiries.
Aesthetics
Give teams one source for consultation, service, preparation and deposit information.
Multi-branch teams
Separate branch-specific details while keeping central ownership and review visible.
Also useful for high-enquiry teams
FAQ
AI knowledge base questions, answered.
Build a business knowledge base your team can own.
Book a tailored walkthrough of answer sources, approval states, knowledge gaps, channel coverage, update history and staff handover.
See the full Control layer