Watson

One Watson answers customers across every live channel.

Watson answers WhatsApp, Instagram DMs, Facebook Messenger and phone calls at the same time, including after hours, using the business details, services and answers your team approved. Each enquiry stays on the customer's chosen channel, while recognised customer context, booking and human handover remain connected behind it.

Chat with Watson
WhatsApp

You open this Saturday?

Messenger

How much for a facial?

Instagram DM

Any slots this week?

Phone call

Missed call, 11:42pm

Answered by Watson

Same brain, every channel

LIVE
Any slots this Saturday?
Yes, 2:00pm and 4:30pm are open. Which suits you?
4 live channels · one Watson
TikTokOn the way

Connected customer context

A

Aisyah, returning customer

Shared context when matched

Respond where the enquiry starts

WhatsApp, Instagram DMs, Messenger and calls reach the same Watson without forcing customers into a new app.

Keep approved answers consistent

One business profile, service menu and knowledge base support replies across connected channels.

Continue into the next job

A question can become a booking, payment, staff handover or follow-up without losing the useful context.

Feature in action

A customer can change channels. The context can continue.

Aisyah asks on Instagram, chooses to book on WhatsApp, then calls to confirm. When Watson can match her to the same customer record, the approved offer, appointment and earlier context stay available. Each reply still lands on the channel she chose.

A

Aisyah

Matched to one customer record

One customer context
Instagram DM
Saw your Raya promo on IG, still on?
WatsonYes! 20% off facials until Sunday 🙂
WhatsApp
Ok, let me book on WhatsApp instead
WatsonWelcome back, Aisyah. The Raya promo still applies. Sat 2:00pm?
Phone call
Calls to double check the time
WatsonBooked for Sat 2:00pm. I will send a reminder on Friday.
Shared customer record behind each channel

WhatsApp, Messenger, Instagram, and the phone today. TikTok is on the way.

How the response layer works

Four jobs behind one AI auto reply.

The channel is only the entry point. Watson still needs an approved source, a useful action and a controlled route to a person.

Signals in → useful action out

  1. Listen on the connected channel

    4 live channels

    A WhatsApp message, Instagram DM, Messenger enquiry or phone call reaches Watson where the customer already chose to contact you.

  2. Ground the response

    Approved source

    Watson uses your business profile, service menu and knowledge base instead of improvising hours, prices, policies or services.

  3. Complete the routine next step

    Answer · book · collect

    It can answer, collect details, offer a valid appointment and continue towards a configured deposit in the same customer journey.

  4. Bring in the team when needed

    Human takeover

    An unknown, sensitive or judgement-based question pauses Watson and moves to staff with the conversation context intact.

Why it works

One message should not wait because another channel is busy.

When staff watch separate apps and a phone line, attention moves one conversation at a time. Watson can respond in parallel across supported channels, then bring in a person when the enquiry needs judgement or an approved answer does not exist.

One person

WhatsAppAnswered
MessengerWaiting
Instagram DMWaiting
Phone callMissed
What you get3 left waiting

Watson

WhatsAppAnswered
MessengerAnswered
Instagram DMAnswered
Phone callAnswered

4 channels · 0 queues · 24/7

What you getAll answered
The wider Watson

Every channel is an entry point into one connected customer journey.

Auto reply is the first action. Accurate business information, booking rules, payments, reminders and staff control complete the experience around it.

01

Prepare an accurate answer

Give Watson the approved facts and language context it should use before the first enquiry arrives.

Business Profile

Holds approved hours, locations, links, languages and practical business details.

Service Menu & Price List

Defines services, durations, prices, offers, packages and products.

AI Knowledge Base

Adds approved answers and records questions that need teaching or staff input.

Multilingual AI

Carries the same approved meaning across five supported customer languages.

04

Keep context and control

Let follow-up and human takeover continue from the same customer journey instead of starting again.

Customer CRM

Keeps customer details, history, notes, preferences and consent in one record.

Omnichannel Inbox

Gives staff the shared workspace for takeover, reply, pause and resume.

Leads Pipeline

Keeps source channel, service interest, stage and estimated value visible.

Appointment Reminders

Returns confirmations and reminders to the original message conversation when applicable.

Built for enquiry-heavy teams

Be reachable without making staff watch every channel at once.

Watson uses the services, locations, staff, languages and booking rules your team controls. The response flow adapts to the work behind each enquiry rather than stopping at a generic greeting.

FAQ

Questions about AI auto replies across channels.

Watson connects to your business WhatsApp and answers from the approved profile, service menu and knowledge base your team controls. It can handle routine questions, collect booking details, offer valid appointments and move configured payments or exceptions to the right next step, including outside opening hours.

See every channel in action

Give every enquiry one clear next step.

Book a tailored walkthrough of Watson's auto replies, customer context, booking flow and human takeover across your live channels.

Chat with Watson
See the full Front Desk role