Booking deposits, collected while the customer is ready to pay.
Watson is a booking deposit system for Malaysian appointment-led teams. It requests a deposit or full prepayment in the customer conversation, tracks the link, and keeps the paid status attached to the booking.
Glow Clinic
Deposit receipt
Glow package · deposit
1 booking
RM50.00
Total paid
RM50.00
Paid by DuitNow QR
03 Jul 2026 · 2:14 PM
Ref · DN 4820
Thank you · see you soon
PaidPayment status
Paid
RM50 booking deposit
Collect booking deposits and know what happened next.
Deposit or full payment
Set partial-deposit or full-prepayment rules for each service.
Five ways to pay
FPX, DuitNow QR, Touch 'n Go, GrabPay and Card are available.
Every link has a state
See paid, awaiting, expired and refunded records beside the appointment.
Send the link. Follow it through.
Watson creates the payment link for bookings in the original customer conversation. The customer chooses a supported method, and the appointment status updates when the payment clears.
Link sent in chat
Payment link · RM50 deposit
Glow package · deposit
They pick a rail
Pay with
Paid, slot locked
Total paid
RM50.00
DuitNow QR
Awaiting payment
Every unpaid link, tracked
Nadia
Balance · Facial package
RM120
18 min ago
Wei Jie
StaleDeposit · Deep-tissue massage
RM50
2 days ago
A payment link only helps when someone follows it through.
A useful appointment deposit system does more than send a link. Watson keeps the payment type, amount, status, receipt and related appointment together, so staff can act on what is still awaiting payment without checking several places.
Manual payment link
Watson payment record
Sent · Awaiting · Paid · Expired · Refunded
Every payment link stays with the booking.
Deposit collection in Malaysia involves more than sending a DuitNow or FPX link. Watson keeps the amount, payment type, live status, receipt and appointment in one operational record.
Booking deposit · #4821
RM50.00
Aisha R. · Physiotherapy session · Saturday 2:00 PM
DuitNow QR · receipt sent
Payment lifecycle
From link sent to booking secured
Link sent
12:00 PM
Payment opened
12:02 PM
Payment cleared
12:04 PM
Receipt sent
12:04 PM
Connected workflow
The deposit request returns to the conversation where the customer chose the appointment.
The payment stays tied to the correct service, staff member and live time.
The paid booking moves into its reminder sequence with the status already known.
The receipt and payment history remain available with the customer and appointment context.
Deposit, balance or full prepayment. You set the rule.
Use appointment deposits for services that need a commitment, full prepayment for appointments with a fixed price, or a balance link when another amount remains. Watson applies the configured rule at the relevant booking step.
Collection, not accounting
Watson requests and tracks payments and sends receipts or invoices. Bookkeeping, reconciliation, tax and accounting decisions remain outside the Cashier role.
Configured example
Service payment rule
Service
Dental scaling
- Payment type
- Partial deposit
- Amount
- RM50
- Request point
- At booking
- Cancellation
- Apply business policy
Available methods
Booking deposits, answered.
Make the deposit part of the booking.
Booking Deposits are one part of Watson's Cashier, connecting the payment request, live status, receipt and appointment across the customer journey.
See the full Cashier role