Where do Watson's automated price quotes come from?

From your catalog, and only your catalog. Watson uses the prices and offer details your team has approved, so a reply on WhatsApp, Instagram, Messenger or a call is tied to the same source. It does not search the web or make up a figure.

Can the same setup manage a clinic price list or salon price list?

Yes. The structure works for appointment-led healthcare, aesthetics, wellness and salon businesses because each team controls its own services, durations, prices, packages and products. Clinical suitability, diagnosis and treatment advice remain with qualified professionals, not the price list.

Can Watson invent a discount or change a price on its own?

No. Watson can quote a first-visit price or package saving only when that offer exists in your catalog. It does not improvise discounts. Your authorised team remains responsible for pricing, taxes, terms and deciding when a commercial offer should be available.

What happens when a service changes or becomes unavailable?

Edit the catalog and the new approved information goes live across Watson's channels in about a minute. If a service should not be offered, pause it and Watson stops presenting it immediately. You can unpause it later without rebuilding the item or losing its booking count.

Is this service catalog software also a booking system?

The catalog is the source for what you sell and what it costs. Connected Watson features handle the next jobs: answering on each channel, matching eligible staff, finding a valid time, collecting a deposit, confirming the appointment and carrying the customer context into follow-up.

One service menu and price list. Every quote stays yours.

Set each service, package, product, duration and price once. Watson uses the same approved catalog when customers ask on WhatsApp, Instagram, Messenger or phone, includes your first-visit price, and suggests a package only when it saves them money. Pause an item and it stops being offered.

Chat with Watson

Bloom Wellness

Watson quotes from this

Services

Signature Facial60 minRM 180

First visit RM 150

Glow Facial45 minRM 150

23 booked · 30d

Hydra Peel30 minRM 220

Paused

Packages

5 × Signature FacialRM 765

Save RM 135Valid 6 months

Products

Vitamin C SerumRM 120

How much for a facial?

Our Signature Facial is RM 180 for 60 minutes. First visit is RM 150.

Quoted from the menu

Quoted word for wordNever invents a priceSuggests the package when it fits

Quote from one approved source

Services, durations, prices and first-visit offers stay attached to the same catalog record.

Recommend the right package

Watson can show a relevant multi-session option and the saving your team has actually set.

Change what customers can buy

Update a price or pause a service once, then carry that decision across every connected channel.

Feature in action

The customer asks once. Watson reads the right line.

The reply comes from the service record your team approved. If the customer wants several sessions, Watson can show the relevant package and its real saving without inventing an offer.

Your catalog

Signature Facial60 minRM 180

First visit RM 150

5 × Signature FacialRM 765

Save RM 135Valid 6 months

On WhatsApp

How much for a facial?

Our Signature Facial is RM 180 for 60 minutes. First visit is RM 150.Quoted word for word

And if I wanted to do a few sessions?

Our 5-session package is RM 765, which saves you RM 135 versus booking singly. Valid 6 months, shall I set it up?Package suggested

How the source stays current

Set the commercial facts once. Let every answer begin there.

A digital service menu is useful when staff can control the source and Watson can use it without filling in missing details.

Create the service record
Service · RM 180 · 60 min
Add the approved service name, duration, standard price and first-visit price so the complete offer stays on one line.
Add packages and products
5 sessions · save RM 135
Keep session count, package total, saving, validity and retail product pricing beside the services they support.
Publish or pause with control
Available across channels
Edits flow to Watson's connected channels in about a minute. Pause an unavailable service and it is no longer offered.
Use the record in context
Exact quote · next action
Watson quotes the approved details, suggests a relevant package and moves the conversation towards an eligible booking or human handover.

Why businesses use it

A wrong price creates a problem before the appointment begins.

A price copied from memory may be outdated, incomplete or attached to the wrong service. Watson keeps the approved service, duration, first-visit price and package saving together, so the answer stays consistent across channels and shifts.

A guessing chatbot

Makes up a price on the spot

Quotes a figure you never set

You honour it, or lose the customer

What you getAn invented price

Watson

Quotes only from your catalog

Offers your first-visit price automatically

Suggests the package when it saves money

Word for word · on every channel

What you getYour exact price

The wider Watson

The menu answers what. Watson carries the customer through what comes next.

A price list is most useful when it shares context with answers, staff availability, booking, payment and follow-up. Each capability below completes a different part of that journey.

Define the approved offer

Give Watson the business facts, services and team boundaries it should use before a customer asks.

Business Profile

Holds approved opening hours, locations, links, languages and practical business information.

Service Menu & Price List

Keeps services, durations, prices, offers, packages and products in one controlled source.

AI Knowledge Base

Adds approved answers for policies and questions that do not belong on a price line.

Answer where the customer starts

Use the same approved information across messages and calls without making staff repeat it.

AI Auto Reply

Answers new enquiries on WhatsApp, Instagram and Messenger, including after hours.

AI Receptionist

Explains administrative service details and prices during customer phone calls.

Multilingual AI

Keeps the approved meaning and conversation context across Malaysia's main customer languages.

Turn the quote into a valid booking

Connect interest to the right staff member, time and level of commitment.

WhatsApp Booking

Moves from service questions to available times inside the same conversation.

Appointment Scheduling

Applies duration, location, staff skills and buffers before offering a slot.

Staff Selection

Offers only team members who are eligible for the requested service.

Booking Deposits

Collects the configured deposit or prepayment and ties it to the appointment.

Keep the relationship connected

Carry the original interest and offer into staff takeover, follow-up and the next visit.

Omnichannel Inbox

Gives staff the full conversation when an exception or judgement needs a person.

Customer CRM

Keeps contact details, preferences, notes and visit history with the customer.

Leads Pipeline

Keeps the enquiry, service interest, stage and estimated value visible to the team.

Built for service-led businesses

Your menu should reflect how your team actually sells and delivers care.

Watson uses the service structure your authorised team maintains. Different industries can define their own durations, packages, products and first-visit offers without sharing a generic public price list.

Aesthetics

Keep treatment, consultation, package and first-visit pricing current across high-intent social enquiries.

Dental

Explain approved administrative pricing for check-ups, scaling and consultations while clinical recommendations stay with dentists.

Physiotherapy

Connect assessment and session pricing to the right duration, therapist and repeat-visit pathway.

Wellness centres

Present treatments, memberships, packages and retail products from the same controlled catalog.

Spas

Keep a salon price list, package savings and seasonal availability consistent across customer channels.

Also useful for healthcare teams

Clinics & GPs Chiropractic Hospitals

FAQ

Questions about service menus and price lists.

Services, packages and retail products can live in the same catalog. A service can carry its duration, standard price and first-visit price; a package can carry its session count, total price, saving and validity. This gives Watson a practical digital service menu to use in customer conversations.

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See your menu in action

Put one approved menu behind every customer conversation.

Book a tailored walkthrough of Watson's service catalog, quoting, package recommendations and connected booking flow.