Watson

Staff selection that books the right person, not just a slot.

Let customers request a practitioner by name, choose from people eligible for the service or return to their usual person. Watson connects each staff profile to approved services, languages, leave status and live availability before offering a time.

Chat with Watson
S

Sarah

Physio

Sports injuryRehab
ENBM
3 upcoming
A

Alia

Physiotherapist

Sports rehabBack care
ENBM中
5 upcoming
M

Mei

Rehab therapist

Deep tissuePrenatal
EN中
On leave
Can I book with Alia?
Of course. Alia does sports rehab, she has Saturday 2:00 PM open.
Knows who does what

Let customers choose a person

A specific practitioner, provider or returning favourite can remain part of the appointment choice instead of disappearing behind an anonymous slot.

Offer only eligible staff

Service, branch, language, booking status and availability determine who can be presented for the selected appointment.

Keep the preference connected

The chosen staff member stays with the customer record, calendar entry, deposit status and reminders around the booking.

How it works

Ask for someone by name, get exactly them.

Watson knows who does what, offers a staff member only for the treatments they actually perform, and books returning regulars with their usual person.

Booking by name · one request

1
The askNew customer

Can I book with Alia for sports rehab?

2
Watson checks
A

Alia

Physiotherapist

Sports rehabPeelsBrows
First openingSat 2:00 PM
Booked

Booked with Alia

Sports rehab · Sat 2:00 PM

Returning regular

“Book me in with my usual”

Booked with Alia again

Watson remembers each regular's person and books them by default.

The staff match

A name is only bookable when the service and schedule also fit.

Staff selection should not stop at a profile card. Watson checks the practical conditions behind the customer's request, then offers the person only when the appointment is workable.

Customer request

Sports rehabilitation on Saturday afternoon

BangsarBahasa MalaysiaSpecific practitioner preferred

Eligibility check

Who can Watson offer?

3 staff profiles · live rules applied

A

Alia

Physiotherapist

Sports rehabBMSat 2:00 PM
Offer Alia

Service, language and availability match

S

Sarah

Senior physio

Sports rehabBMNext: Monday
Not this time

Qualified, but no Saturday opening

M

Mei

Rehab therapist

Different serviceMandarinOn leave
Do not offer

Service mismatch and booking disabled

Matched appointment

Alia · Sports rehabilitation · Saturday 2:00 PM

The selected staff member remains attached to the confirmed appointment and customer history.

Why it matters

Customers book a person, not a slot.

Watson sells your people. It books your staff by name, introduces them from the bio you wrote, and never offers someone for a treatment they don't do, so every booking feels like booking with your team.

A generic call bot

Books an anonymous slot
Can't say who you'll see
Offers anyone for anything
What you getA booking that feels robotic

Watson knows your team

Books your staff by name
Introduces them from their bio
Only offers who actually does it

Ask for Alia, get Alia

What you getA booking that feels personal
The wider Watson

Staff selection works because the team, service and calendar stay connected.

The profile makes the person visible. Watson still has to connect approved services, language, live availability, payment and the customer journey around the selected provider.

01

Define who does what

Give each person an accurate place inside the business and booking journey.

Staff Selection

Stores the approved role, bio, services, languages and booking status for each person.

Service Menu & Price List

Defines service names, durations, prices, deposits and the staff eligible to provide them.

Business Profile

Keeps branches, hours, contact details and operating information consistent.

AI Knowledge Base

Adds approved answers about the team and records questions that need teaching.

02

Find a valid person and time

Turn the customer's preference into an appointment the business can actually deliver.

Appointment Scheduling

Applies staff, service, branch, duration, buffer and live availability rules.

Online Booking Page

Lets customers choose an eligible person and available time themselves.

Google Calendar Sync

Keeps applicable Watson appointments aligned with connected staff calendars.

Multilingual AI

Uses supported customer and staff language context around the booking enquiry.

04

Keep people involved

Give the team context and control around customer conversations before and after the visit.

Omnichannel Inbox

Lets staff see, take over and continue supported conversations around the booking.

Lead Management

Keeps source, stage, next action and estimated value visible after the enquiry.

Call Transcription

Makes administrative call requests and staff preferences searchable for follow-up.

Google Review Management

Connects eligible completed visits to honest review requests and owner-approved replies.

Built for provider-led appointments

Most useful when who delivers the service genuinely matters.

Staff selection suits appointment-led organisations where practitioners have different services, languages, branches, schedules or established customer relationships.

FAQ

Questions about staff selection and booking.

It lets customers choose a specific eligible staff member or provider while the scheduling rules check whether that person performs the service and has a valid time. Watson connects the customer-facing choice to staff profiles, service eligibility, language and live availability rather than offering every person for every appointment.

See staff selection in context

Let customers book the person who fits the appointment.

Book a tailored walkthrough of staff profiles, service eligibility, language matching, live availability, preferred practitioners and leave controls.

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See the full Front Desk role