MULTI-BRANCH CLINIC MANAGEMENT · MALAYSIA
Give each branch the workflow it needs for its clinic day, with an HQ view for authorised oversight. Watson connects locations through a group structure while keeping the branch, record and staff permissions clear.
Each location maintains its own operating details and clinic activity. Staff work in the location they are assigned to, with the relevant schedule, patient visits and operational records.
™Clinic group HQIts team, schedule and visits
Its team, schedule and visits
Select a step to explore the workflow. Illustrative data; this is not a product screenshot.
A GROUP STRUCTURE THAT RESPECTS THE BRANCH
The group can establish a common operating process while each location keeps the details that make its own clinic day work.
Reception, clinicians and pharmacy staff use their assigned branch context. Its hours, practitioners, visits and stock records remain identifiable as part of that location.
Search supported record summaries across the locations you are allowed to access. Filter by branch and open that location when a record needs attention or a change.
PEOPLE, CHANNELS AND SCOPE
A clear group rollout defines who works where, which information they need and how patients reach the right clinic.
Configure staff roles and location assignments, then check viewing and management access for each area. Reading clinical records and editing their sections require the relevant permissions.
Where a supported connected account is shared between locations, the patient can be asked which branch they want. The chosen location guides the subsequent conversation and booking context. Review each channel connection during setup.
The HQ record view presents selected operational information. It does not itself become a shared clinical chart, pooled medicine stock or consolidated accounting system. Review those requirements explicitly for your group.
BEFORE YOUR DEMO
Yes. Watson has a group and location structure with assigned access and an HQ operational view. The rollout should map your branches, staff roles, schedules, channels and required workflows before setup.
The current HQ records view supports selected summaries for bookings, contacts, catalogue, team, inbox and scheduling. It supports search and location filtering, then opening a branch to work on the relevant details. Access is limited to the locations and areas assigned to the user.
Supported connected accounts can be shared across configured locations. The branch-choice workflow can ask which location the patient wants and retain that choice. The demo should test your intended number, locations and routing scenario.
No. HQ operational summaries are separate from clinical record access. Clinical records remain subject to the assigned business or location and the user's permissions. A requirement for shared patient history across branches needs to be assessed explicitly.
The inventory workflow records medicines and batches at the location. A shared medicine repository is a catalogue source, not a pooled physical stock balance. Inter-branch stock transfer requirements need a separate review.
No. Business Advisor is not included in this clinic offering. The group page covers location structure, permitted operational views, channel setup and staff access.
SEE IT IN YOUR CLINIC
Map the locations, staff responsibilities and patient contact channels. Then see the day-to-day branch workflow and the group view together.