Question 1

How do customers get on the waitlist?

Accepted Answer

When someone asks for a time that is already full, Watson offers to add them to the waitlist and takes their preferences right in the chat, so you build the list without lifting a finger.

Question 2

What happens when a slot frees up?

Accepted Answer

The moment a booking cancels, Watson offers the freed slot to the next matching customer on the waitlist, confirms the booking against your live calendar, and notifies your staff by WhatsApp, SMS, or email.

Question 3

Can it double-book the slot?

Accepted Answer

No. Watson holds the freed slot while it confirms and checks it against your live calendar, so two customers can never land on the same time, across your whole team.

Question 4

Can a deposit lock in the refilled slot?

Accepted Answer

Yes. Watson can collect a deposit in the same chat as it confirms the booking, so the refilled slot is secured before the appointment. That is the Cashier's job, live with FPX, DuitNow QR, Touch 'n Go, GrabPay, and Card.

Question 5

How is this different from the full scheduling engine?

Accepted Answer

The waitlist is one piece of Watson's smart scheduling, which also handles buffer times, service durations, recurring appointments, and double-booking prevention across every staff member. See the smart scheduling feature for the full picture.

When someone cancels, Watson fills the slot in minutes.

Watson works the waitlist.

Cancellations happen. Empty slots don't have to.

The waitlist, answered.

Never lose a cancelled slot again.