CLINIC QUEUE MANAGEMENT · MALAYSIA
Keep the patients arriving, waiting and being seen in one clinic workflow. Watson's Front desk terminal connects reception to the consultation, whether the visit was booked or walked in.
FOLLOW AN ARRIVAL
Explore a booked visit or a walk-in. The front desk keeps the patient moving, with the next team ready for the handover.
Match the arriving patient to their contact. A booked arrival keeps its booking context; a walk-in starts a visit without needing an appointment.
This example keeps an existing appointment attached to the visit.
Select a step to explore the handover. Illustrative visit data; this is not a product screenshot.
TWO WAYS IN. ONE CLINIC DAY.
A booking and a walk-in have different starting points. Both need a clear place in the clinic's day.
Find the appointment, confirm the person has arrived and check them in. Keep the booking attached as they move into the clinic queue.
Find an existing contact or register the patient, then create the walk-in entry. They can join the clinic workflow without a booking made in advance.
THE TEAM RUNS THE QUEUE
Reception should know who is waiting. The room team should know who is next. Patients should know when it is their turn.
Call, serve and complete a visit. Handle a patient who leaves or does not respond, and adjust the order when the clinic needs to. Staff remain responsible for clinical priority.
Associate queues and visits with the appropriate practitioner, service and room label. Reception and the room team can work from the same queue information.
Use the configured public display to communicate ticket and room information. Keep the patient-facing queue view separate from clinical notes and the staff's full workspace.
FRONT DESK → DOCTOR → PHARMACY
Check-in starts the visit. Clinical records capture the consultation. Confirmed dispensing records what was supplied. Billing closes the payment work. Each team owns its step.
BEFORE YOUR DEMO
Yes. Booked arrivals can retain their appointment link, and walk-ins can be registered against a patient contact. Both can enter the queue and continue into consultation records and subsequent clinic work.
The queue supports calling, serving, completion, recall, skipping and recording patients who leave or do not respond. Your team chooses the appropriate action. Queue order does not replace clinical assessment or triage.
Watson can report queue position and people ahead. A clinic can configure an approximate wait and a short note. That is the clinic's stated estimate, not a prediction calculated from clinical history.
A configured public queue display can show called tickets and room information. We will review your screen setup and display requirements during the demo. The public display is separate from the clinician's records.
It is the workspace for the reception team's part of the clinic offering. This page explains its queue workflow; the demo confirms the terminal setup, connected screens and hardware requirements for your clinic.
The team can continue the visit through prescribing, confirmed dispensing and billing as needed. Each is a separate action: queue completion does not automatically mean medicines were handed over or a bill was paid.
SEE IT IN YOUR CLINIC
Bring your appointment flow, walk-in process and room setup. See where each belongs in Watson.
