A good changeover starts with what your team needs on the next working day. Review your data, upcoming appointments and specialist dental tools, then agree the setup and rollout around the practice.
SOURCE RECORD → REVIEW → AGREED CHANGEOVER
Decide what moves, and how the team finds it.
YOUR CURRENT SYSTEMpatient-contacts.csv
Patient identifiers
Names & contact details
Duplicate records
REVIEWED WITH YOUR TEAM
Agree the contact import.
Review the actual export, match the fields and check duplicate handling before moving the patient list.
Validated contacts for the practice workflow
Illustrative migration assessment. Import support is confirmed against your source system and actual exports.
The difficult part is everything around the import.
Patient details are only one part of the move. The team also needs next week’s appointments, access to earlier notes, accurate opening stock and a way to follow unpaid bills. Some records belong in specialist dental software. A useful migration plan makes each of those decisions before the practice changes its daily routine.
HOW THE WORK CONNECTS
A clear route to the first working day.
Map the current workflow
Review enquiry handling, appointments, arrival, clinical records, billing, dispensing and recalls. Identify the specialist systems you will continue to use.
Review the source data
Check what your current systems can export, the format and quality of those files, and the historical information staff must retain access to.
Prepare and rehearse
Configure practice details and staff access. Validate representative records and rehearse a patient journey with the people who will do the work.
Agree the changeover
Confirm ownership, the starting point for live work, opening balances and how to reach the earlier records. Move when the agreed checks are complete.
BUILT FOR YOUR PRACTICE
Bring the work that cannot be left behind.
Patient details and upcoming visits
Contact imports are one part of setup. Review duplicate handling, patient identifiers, upcoming appointments and any booking deposits separately. Do not assume a contact spreadsheet contains the full clinical history or all appointment information the team needs.
Clinical history and specialist dental systems
Assess notes, attachments and historical records against the actual source export. Tooth charting, periodontal records, dental imaging and structured treatment plans may stay in specialist tools. Agree how staff finds that information before moving the surrounding practice workflow.
Opening stock, unpaid bills and staff readiness
Reconcile the medicine quantities, batch dates and minimum levels the practice will start with. Review how existing unpaid balances will be followed. Reception and dentists should rehearse their own workspaces, including handover and the exceptions they handle most often.
BEFORE YOUR DEMO
A few things worth knowing.
Can we move from an existing dental system?+
We can review your current workflow and available exports to agree a move to Watson’s practice workflow. Import support and historical-data handling need to be confirmed against the source system and files.
Will all clinical history be imported automatically?+
No universal import is promised. Review the record types, source format and required access to earlier information. Some specialist dental records may remain in the existing tool.
Do we have to replace our dental charting software?+
No. Tooth charting and dedicated dental treatment planning are outside this launch. The setup review should establish how staff continues to access specialist records alongside Watson.
Can we rehearse before changing the practice’s day?+
Yes. Agree representative scenarios for reception, the dentist, billing and any medicine workflow. Check record quality, access and the handover before the changeover.
What should we bring to the first conversation?+
Bring your system names, branch and staff structure, the workflows you want to improve and a list of the records you need. Use de-identified examples until the data scope and secure transfer process are agreed.