See the activity recorded across appointments, reception, patient conversations, payments and stock. Give your team a clear starting point for the questions behind the numbers.
START WITH THE RECORDS BEHIND THE NUMBER
A useful total explains what it counts.
Example · 7 days
Visit
Amount
Status
Aisha M.
RM 200
Collected
Patient D-031
RM 250
Collected
Patient D-046
RM 150
Collected
Patient D-052
RM 100
Outstanding
Recorded collectionRM 600
Only the three confirmed payments contribute to this total. The outstanding RM 100 bill remains separate.
Illustrative operational records. Select a view to see its source records and definition.
A full appointment book tells only part of the story.
Bookings created, patients who attended and money collected measure different events. If a practice reads them as the same number, it can miss the work still waiting for attention. Useful reporting keeps the period, location and meaning of each measure visible.
HOW THE WORK CONNECTS
Start with the question you need to answer.
Choose the view
Use appointment and conversation activity, front desk analytics, payment records or inventory according to the work you want to review.
Check the scope
Read the selected period and location. Different operational views can use different reporting windows and definitions.
Follow the records
Inspect the relevant appointment, payment, conversation or medicine item when a total needs explanation.
Decide the next action
Give the team a practical task: review a missed visit, follow an unpaid bill, adjust the reception process or check low stock.
BUILT FOR YOUR PRACTICE
A useful number comes with context.
Understand the demand reaching the practice
Review call and conversation activity, captured enquiries, bookings made and busy-hour patterns. Booking creation describes when an appointment was arranged; it does not prove that the patient attended or that the service was delivered.
Keep collections and delivered work distinct
Recorded payments follow collection and payment timing. Revenue by service follows delivered work. A deposit for a future appointment or an unpaid visit can make the views differ. Look at the definition and date range before drawing a conclusion.
Spot operational work that needs attention
Front desk analytics describes the recorded patient flow and wait times. Medicine views identify low, empty and expiring stock, with batches and movement history behind the balance. These views depend on staff recording arrivals, completion, payments and stock actions accurately.
BEFORE YOUR DEMO
A few things worth knowing.
What can a dental practice review?+
Supported views cover conversation and booking activity, recorded patient flow, payments, delivered-service revenue and medicine stock. Your permissions determine the locations and records you can access.
Why might bookings and attended visits differ?+
Bookings made measures appointment creation. Attendance and patients served follow the visit workflow. They may refer to different dates, cancellations and patient groups.
Does this measure dental chair utilisation?+
Independent chair-resource utilisation is outside the launch scope. The current reporting story is based on recorded appointments, staff and patient flow rather than a separate dental chair schedule.
Is Business Advisor included?+
No. Business Advisor is not part of the dental offering. Practice reporting refers to operational views that authorised staff can review.
Can we ask for a particular report or export?+
Yes. Bring the question, required fields and an example format to the demo. We will check the existing view and export support before agreeing it as part of the practice setup.